Terms and conditions

Helen Anthony - Terms and Conditions
We are :

Helen Anthony a trading name of Helen Anthony Ltd (company registration no. 8557123).

Our address is:

86-90 Paul Street, London EC2A 4NE

We can be contacted at:

At the above address; or

By telephone - 07462469946; or

By email – contact@helenanthony.co.uk .

You are:

A user of our Website.


  “Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

  “Bespoke Garments” is a reference to Goods which are made specifically to the order of the Customer and tailored to fit the Customer;

  “Customer”, “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods from the Website;

  “Goods” is a reference to the range of tailored menswear which we offer for sale through our Website;

  “we”, “us” and “our” are references to Helen Anthony; and

  “Website” is a reference to our website www.helenanthony.co.uk on which we offer our Goods for sale. 

2. Ordering

Any contact for the supply of Goods from this Website is between you and Helen Anthony. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.


Goods purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale.


When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


Any order that you place with us is subject to acceptance by us. If we accept your order we will email you and specify delivery details and confirm the price of the Goods purchased. If we are unable to accept your order you will be notified of this in writing together with the reasons.


We reserve the right to alter the Goods available for sale on the Website and to discontinue any product line.


The contract for the Goods will be accepted at the time of despatch of your order. We will confirm this to you in writing when we email you to advise of despatch. You must inform us immediately if any details are incorrect.

3. Prices and Payment

All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax but exclusive of delivery charges which will be added to your order.


The total price for Goods ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched.


You must pay for your order at the time you place your order and you can do so by debit/credit card, PayPal, cheque or bank transfer to our nominated bank account. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

4. Bespoke Garments

We offer a bespoke tailoring service for our Customers where we will make a garment in one of the fabrics which you may select from the Website. The prices for Bespoke Garments are listed on the Website. If you would like to order a Bespoke Garment then you will be required to complete an online order form. Payment for the item must be made at the time of placing your order.


Once we receive your order we will contact you to agree a suitable time to take your measurements. If this is not possible, for whatever reason, we will provide you with instructions on how to take your measurements which you will be required to send to us.


In the event that the fabric you have chosen is out of stock then we will contact you to offer an alternative. If you do not like the alternative fabric we will refund the full amount paid by you.

5. Delivery

Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. Deliveries are made in accordance with our delivery policy which is displayed on our Website. Time is not of the essence for the delivery of any Goods supplied under this Agreement. The cost of delivery will be specified at the time of ordering.


All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.


No refunds of the delivery charge are made for late deliveries.


Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.


All risk in the Goods shall pass to you upon delivery.


Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.


Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.

6. Your Information

Where we have requested information from you to provide Goods, you agree to provide us with accurate and complete information.


You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing and credit control purposes (the “Purpose”). The purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods to you.


You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

7. Cancellation and Returns

Cancellation of orders for non-bespoke Goods: You must notify us immediately if you decide to cancel your order preferably by email at contact@helenanthony.co.uk and quote your order number. The time limit for notification of cancellation is 7 working days following receipt by you of the Goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases, the Goods will need to be returned to us.


Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 30 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods.


You must ensure that the Goods are returned to us at our address given above at your cost immediately by courier in good condition and unused.


A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen’s Advice Bureau or Trading Standards Office.


Cancellation of orders for Bespoke Garments - Due to the bespoke nature of the bespoke garments you are not entitled to cancel your order or to return the Goods to us unless they are faulty or damaged.


Returns where Goods are faulty:

7.6.1 Please email contact@helenanthony.co.uk to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.
7.6.2 The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds or re-credits will be undertaken within 30 days of notification of return.
7.6.3 We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 30 days of receipt.
8. Linked Sites

Any contact for the supply of Goods from this Website is between you and Helen Anthony. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

9. Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to contact@helenanthony.co.uk.

10. Our Website

The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.


We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered however the information appearing may not always reflect the position exactly at the time you place your order.


You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other internet connected device or service.

11. Intellectual Property Rights

Ownership in, and all rights created in relation to the contents of this Website and any trademarks or marks used on the site or in the Goods displayed on the site either vest in us absolutely or are used by us under licence. We retain ownership of all intellectual property rights related to the Website, including copyrights, trademarks and other proprietary rights. No licence is granted to you to use any such intellectual property save that you are permitted to use the Website in accordance with these Terms and Conditions.


You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.

12. Limitation of Liability

Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.


We disclaim any and all liability to you for the supply of the Goods to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.


We cannot be held liable for the loss or damage to horse hair whilst in transit to us. You acknowledge that due to the bespoke nature of the product, in rare instances, horse hair may be damaged during the crafting process for which we cannot be held liable.


We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.


We shall not be held liable for any failure or delay in delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.


The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.


We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

13. General

We may subcontract any part or parts of Goods that we provide to you from time to time and we may assign or novateany part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.


We may alter or vary the Terms and Conditions at any time without notice to you and any revisions or amendments will be displayed on the Website.


The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.